Privacy Policy

Scope

This Privacy Policy applies to Carney McNicholas, Inc. (“we,” “us,” or “our”).

Information Covered

This policy applies to all non-public, personal information that may be used to identify you as a visitor to the websites at www.cmcn.com, as our customer, or as a potential customer (“Personal Information,” as defined below), that is obtained by us in connection with the Websites or when providing a product or service to you as part of our operations.

Collection of Personal Information

We rely on many sources of information to understand and meet our customers’ and potential customers’ needs and to fulfill our business objectives. This includes Personal Information that may be collected by Carney McNicholas, Inc., our agents, van operators, other representatives, or third-party companies authorized to act on our behalf (“Representatives”).

“Personal Information” may include your name, street and email address, phone number, and financial information, such as credit card or other bank account data. In the case of moving and storage services, this information may also include your origin and destination addresses, details about the nature of the goods being shipped, including any photographic, video, and/or other digital image capture of those goods, and the names and contact information for other persons involved in the shipment or authorized to provide direction on your behalf. We limit our collection of Personal Information to what is necessary for its intended purpose.

The sources of Personal Information may include:

• Information you provide to us or to our Representatives in person, over the internet, or on the telephone;
• Information provided when you visit the Websites or communicate with us by email or other digital medium;
• Information that you may supply to us in written or electronic/video surveys;
• Information about your past transactions with Carney McNicholas, Inc.;
• Information from consumer reporting agencies; or
• Information from anyone that you have authorized to provide such information to us.

What We Do With Your Personal Information

• Provide Services: We may use the Personal Information that you provide to respond to a request for an estimate, furnish a requested product or service to you, respond to your inquiry, help improve our services, or send you updates or notices about our products and services that we think may interest you. To provide you with the full range of services you request, it may be necessary to share Personal Information among Carney McNicholas, Inc. or with our Representatives, or other companies that we have engaged to provide services on our behalf. We require those companies to use your Personal Information solely for the purposes for which it was provided and consistent with this Privacy Policy. If you request a quote on a Carney McNicholas, Inc. website and provide express consent, we reserve the right to share the provided Personal Information with a third-party affiliate, agent, or contractor.
• Conduct Surveys: From time to time, we may use survey forms to better understand our customers’ needs, evaluate our services, and create products and services that respond to their interests. Customers may decline to participate in these surveys. Carney McNicholas, Inc. will not disclose survey response information outside of Carney McNicholas, Inc., other than to our survey vendors who assist us in collecting and analyzing such information, or to our Representatives or other authorized service providers, solely for the purpose of improving our products and services.
• Comply With Legal Processes: There are situations where we may disclose Personal Information to third parties as permitted or required by law. This may include disclosure to government entities, courts, or other entities, such as in response to subpoenas or other legal or regulatory processes, or to protect against fraud.
• Other Business Interests: We may also combine your Personal Information with other consumers’ Personal Information or other publicly available information to help us satisfy our legitimate business interests, such as performing trend analysis or market studies, identifying consumer preferences or interests, setting prices, performing billing functions, establishing credit, or complying with government regulations. We may also share anonymized data, such as statistical or demographic information in aggregate form, with third parties for research or marketing purposes. However, this anonymized data will not contain any of your individually identifiable Personal Information.
• Credit Reporting Agencies: We may report information about your account(s) to credit bureaus and/or consumer reporting agencies. Late payments, missed payments, or other defaults on your account(s) may be reflected in your credit report and/or consumer report and may affect your ability to obtain credit.

How We Protect Your Personal Information

We use reasonable measures to safeguard the security and integrity of your Personal Information through procedures and technology designed for that purpose. For example:

• We maintain physical, electronic, and procedural safeguards to protect your Personal Information.
• We regularly assess our security standards and procedures to protect against unauthorized access to Personal Information.
• We maintain Personal Information only as long as needed for legitimate business purposes or as required by contractual or legal requirements.
• We limit access to Personal Information about you to those employees and representatives who need to know that information to provide our products and services to you.

You should always safeguard your own Personal Information by protecting any passwords or other identifying information used to access your account with Carney McNicholas, Inc. and by safely disposing of any records or reports that are no longer needed.

Other Terms and Conditions

In addition, if you are one of our customers, your contract with us may contain distinct terms and conditions, limitations of liability, and/or disclaimers of warranty applicable generally to the products or services provided by Carney McNicholas, Inc. Although we make reasonable efforts to limit access to our facilities and vehicles to authorized representatives, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a shipping carton.

Cookies, Internet-Related Information, and “Do Not Track”

A cookie is a small text file that may be placed in your browser by websites you visit and the content partners for those sites. Cookies help websites remember visitors when they return to the site. For example, a cookie can help a website remember that you’ve already registered, so you don’t have to sign in again each time you visit. Essentially, cookies are used to customize websites based on the content you view and the preferences you have indicated.

We may use the following cookies on the Websites:

• Strictly necessary cookies: These are cookies that are required for the operation of the Websites. They include, for example, cookies that enable you to log into secure areas of the Websites, use a shopping cart, or make use of e-billing services.
• Analytical/performance cookies: These allow us to recognize and count the number of visitors and see how visitors move around the Websites when they are using them. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies: These are used to recognize you when you return to the Websites. This enables us to associate individual customers with their information profiles or personalize our content for you, greet you by name, and remember your preferences (for example, a choice of language or region).
• Targeting cookies: These cookies record your visit to the Website, the pages you have visited, and the links you have followed. We will use this information to make the Websites and any advertising displayed on them more relevant to your interests. We, or third parties acting on our behalf, may use cookies to present information about Carney McNicholas, Inc. services to you. They may also be used to provide information by third parties unrelated to Carney McNicholas, Inc. regarding goods or services that you may find helpful in connection with your move or relocation.

You have choices regarding the use of cookies. You can use the preferences in your browser to view, control, and delete the cookies you have by, for example, emptying the cache in your browser. You may visit the “Help” menu on your Internet browser for more information or check with your browser provider. You may also “opt-out” of receiving advertisements or other cookies by using services such as those provided by the Digital Advertising Alliance or Network Advertising Initiative. You may find more information about their members and the “opt-out” process by going to their websites at www.aboutads.info/choices or www.networkadvertising.org.

By visiting any of the Websites without taking steps to block or remove cookies, you consent to the use of cookies and other web technologies in connection with the Websites, as described in this Privacy Policy.

In addition, the Web servers for some of the Websites use an extended log file format which captures other information about your activity on those Websites including the date and time of visit; referring address (location from which a visitor comes to our site); type of Internet browser; and Internet Protocol (IP) address. The log file does not capture your email address or other information identifying you. We use this information to maintain and secure the Websites, monitor usage patterns, protect our intellectual property, and improve the appearance and content.

“Do Not Track” is an initiative to develop a signal for an Internet user to notify websites that they do not wish to be tracked by third parties. More information on the initiative is available here: http://www.w3.org/2011/tracking-protection/. Do Not Track has not yet been standardized because the initiative has not yet reached a consensus on exactly how websites should respond to these types of signals. Like many other websites, our Websites do not respond to Do Not Track signals.

Google Analytics

Some of the Websites may use Google Analytics and Google Display Advertising which collect anonymous Website user activity data through the use of both first-party and third-party cookies. We use the Google Display Advertising features, which collect data through the third-party DoubleClick cookie, in order to:

• Serve you with relevant advertising after you leave the Websites;
• Provide us with information about how our use of various advertising services is related to visits to the Websites; and
• Identify trends in how the Websites are being used, and by what demographics, and to publish those trends in reports for internal use.

You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager, but the opt-out is specific only to the browser you are using when you elect to opt out. To access the Ads Preferences Manager, go to www.google.com/ads/preferences. You may also wish to consider downloading and installing the Google Analytics Opt-out Browser Add-on, which is available at https://tools.google.com/dlpage/gaoptout.

Links to Third-Party Sites

The Websites may contain links to other websites or services that are not maintained by Carney McNicholas, Inc. or our Representatives. This Privacy Policy does not apply to those third-party websites. If you have questions about how those websites collect and use data, you should carefully read those sites’ privacy policies.

Children’s Online Privacy

The Websites are not directed to children under 13 years of age. We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age. If a child under 13 submits information to us through any part of the Websites and we become aware that the user is under 13 years of age, we will attempt to delete the information as soon as possible.

Your California Privacy Rights

Under California’s “Shine the Light” law, California residents who provide Personal Information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once per calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses.

If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the previous calendar year. To obtain this information, please send an email message to customerservice@cmcn.com with “Request for California Privacy Information” in the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Not all information sharing is covered by the “Shine the Light” law, and only information on covered sharing will be included in our response.

Access and Correction of Personal Information

Federal law gives you the right to limit some but not all marketing from affiliates. Federal law also requires us to give you this notice to tell you about your choice to limit marketing from our affiliates. You may limit our affiliates, such as our affiliates’ agents and other third parties, from marketing their products or services to you based on your Personal Information that we collect and share with them. This information may include your name, your address, your e-mail address, your telephone number, and your credit score. Your choice to limit marketing offers from our affiliates will apply until you tell us to change your choice. To limit marketing offers, contact us via email or phone as detailed in the “Contact Us” section.

Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time, for any reason, without notice, other than the posting of the amended Privacy Policy on the Websites. You should check our Websites regularly to see if any recent changes to this Privacy Policy have occurred.

Contact Us

If you have any questions about this Privacy Policy or how your Personal Information is used by Carney McNicholas, Inc., please contact us via email at customerservice@cmcn.com.